Privacy Policy
KeysCaribbean SMS Programs
Effective October 22, 2026
Scope
This Privacy Policy explains how KeysCaribbean, also identified in program communications as KeysCaribbean Resorts, handles information for its optional, non-marketing SMS programs for outside agents and employees and for rental-property owners and their authorized contacts. Owner intake and agreement communications identify Keys Caribbean Middle Keys LLC. This policy covers SMS enrollment, consent records, and text communications. It supplements other applicable privacy notices and does not replace the website’s general privacy policy.
Our two messaging programs
Outside agents and employees: Internal scheduling, shift assignments and reminders, operational notices, and team coordination. Messages may include links to work systems.
Rental owners and authorized contacts: Rental-program onboarding, service and rental-management agreements, document requests and signature reminders, links to documents, communications about work needed at or on a property, scheduling and status updates, and responses to property-management questions.
Consent to one program does not enroll you in the other. These programs do not include promotional or marketing messages or guest reservation and stay communications.
Information we collect
We collect the information you provide through the applicable consent or intake form, including your name, mobile number, SMS consent choice, acknowledgment, and submission records such as timestamps. For agents and employees, records may include the organization account identity recorded by Microsoft Forms. Owner records may include the contact name, property reference, whether a telephone is a mobile device, and the separate consent choice for each submitted mobile number.
When messaging is used, we may process message content and replies, delivery information, requests for help, opt-out requests, and related service and communication records.
How we use information
We use SMS-related information to record and honor your communication preferences, send messages within the program you selected, answer questions, provide requested document or work-system links, administer help and opt-out requests, troubleshoot delivery, protect our services, and maintain records of consent and business communications.
Mobile information and sharing
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We do not sell mobile numbers, purchase SMS consent lists, or share mobile information with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are not transferred to another business for its own messaging or independent use.
Service providers may process SMS-related information only as necessary to operate these programs on our behalf, deliver messages, maintain consent records, and provide support. This limited processing does not permit those providers to use your mobile information or consent for their own marketing. We may disclose information when required by law or necessary to protect legal rights.
Your choices
SMS participation is optional. Providing a telephone number alone is not consent to receive texts. You may complete the applicable onboarding or owner intake form without agreeing to SMS. Owner consent is collected separately for each mobile number. Declining owner texts does not prevent you from purchasing services or completing owner intake. Agents and employees may decline SMS and receive work updates through another channel.
Reply STOP to opt out. Reply HELP for assistance. You may also contact us to withdraw consent, correct a number, report a reassigned number, or request communication through another channel. If a sending number serves more than one KeysCaribbean program, replying STOP may stop messages from that number across those programs. Opting out of owner texts does not cancel your rental-management or service agreement.
Frequency and charges
Message frequency varies. Agent and employee messages depend on work schedules, shift assignments, and operational communications. Owner messages depend on onboarding, agreement and document activity, property-service needs, and questions. Message and data rates may apply.
Storage and retention
We use reasonable access controls and safeguards for SMS-related information. We retain records as reasonably needed to operate the programs, document consent and opt-outs, maintain business records, and meet applicable legal obligations. Some information may need to be retained to honor an opt-out even after other records are no longer needed. No electronic storage or transmission system can be guaranteed completely secure.
Contact and requests
For assistance or questions about your SMS information, use Email support or call (305) 853-5000. You may request access to or correction of your SMS-related information, ask about retention, or request deletion where applicable.
Related terms and updates
See our Terms & Conditions for the SMS program terms. We may update this policy and will show the revised date on this page. An update does not by itself enroll you in additional messaging programs or marketing messages.