Terms & Conditions

KeysCaribbean Guest SMS Programs
Effective October 22, 2026

SMS Terms

These terms apply to optional, non-marketing guest text messages sent by the businesses listed below under the KeysCaribbean brand. The applicable sender is the legal business associated with the location identified in your SMS consent disclosure. Each location uses its assigned guest messaging number.

References to “we,” “us,” or “our” mean the applicable business listed above. Shared terms do not combine these LLCs into one legal entity or enroll a guest in every location’s messaging program.

Program description

The guest programs provide reservation communications, pre-arrival information, arrival and departure coordination, and assistance or service requests during your stay. Messages may include reservation and guest-service links and may be automated or initiated by authorized staff.

These programs do not include promotional marketing, employee communications, or rental-owner management communications.

Enrollment and consent

You enroll by actively choosing optional SMS consent after being shown the applicable sender and program disclosures and submitting the applicable booking or guest consent form. Consent applies to that sender and the disclosed guest messaging purposes. Only consent for a mobile number for which you are the subscriber or authorized user.

Providing a phone number, completing a booking, or accepting general rental terms alone does not enroll you in recurring texts. Consent is not a condition of booking or purchasing services. A reservation made through another booking channel does not automatically establish SMS consent. We must obtain and record consent before enrolling that guest in recurring messages. Consent to one location’s program does not automatically enroll you in another location’s program.

Message frequency and charges

Messages may recur during the reservation and stay-related communication period. Message frequency varies according to your reservation, arrival and departure dates, and assistance needs. Message and data rates may apply. Your mobile carrier’s plan determines any applicable charges.

Opting out

Reply STOP to a program message to opt out. You may receive one final message confirming your opt-out. Further program messages will not be sent unless you subsequently provide renewed consent. An opt-out may apply more broadly across program numbers when required by the applicable provider’s suppression settings or applicable requirements. We will not use another location’s number to bypass your opt-out.

Opting out does not cancel your reservation. You may continue to contact the guest service team by telephone or email. To resume texts, contact support for the applicable provider’s re-enrollment instructions.

Help

Reply HELP for assistance. You may also use Email support or call (305) 853-5000. Please notify support if your mobile number changes or is reassigned.

Delivery

Carriers are not liable for any delayed or undelivered messages. Delivery depends on network and service availability and is not guaranteed. SMS is not an emergency communication channel. Contact emergency services directly in an emergency.

Privacy Policy

Our Guest SMS Privacy Policy explains the information collected and how it is used and protected. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Separate reservation policies

These terms govern guest text messaging only. The rental agreement, cancellation policy, pet policy, payment terms, and other conditions disclosed for your particular reservation remain separate. SMS enrollment does not change those agreements.

Updates

Updates will show a revised date on this page. Changes to these terms do not by themselves expand your consent to other locations, legal businesses, or promotional marketing.