You may cancel until 30 days before arrival to be refunded the amount you have deposited as (pre)payment less a processing fee of $75.00. You will be charged the total price of the reservation including taxes and fees if you cancel in the 30 days before arrival. Cancellation and no show terms and conditions by making a reservation, you have accepted and agree to the relevant cancellation and no-show policy, and to any additional (delivery) terms and conditions that may apply to your reservation or during your stay, including for services rendered and/or products offered. The general cancellation and no-show policy is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Deposit, cancellation, and no show terms are presented and agreed to verbally when placing a reservation by phone. Please note that certain rates or special offers are not eligible for cancellation or change. Applicable city/tourist tax may still be charged by the accommodation in the event of a no-show or charged cancellation. Please check the reservation details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) in so far the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre) payment and cancellation policy. In the event of any county, state, or federal imposed closure or restricted rental period, keyscaribbean may at it’s sole discretion provide a future credit voucher in place of a cash refund for all or a portion of any affected occupancy dates. If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the cancellation, (pre) payment and no-show policy or not be entitled to any repayment of any prepaid amount. We recommend that you read the cancellation, (pre) payment and no-show policy carefully prior to making your reservation.
Extenuating Circumstance Policy: Closure of short term rentals in Monroe County Florida by state or local governments, visitor evacuation orders due to extreme weather conditions or a death in your immediate family cannot be refunded, however the full amount deposited will be held as a future travel credit that must be used within one calendar year from the date of cancellation.