Here you’ll find answers to some of the most frequently asked questions. If you have any remaining questions, please don’t hesitate to contact our guest service team using the chat service here on our site or dial (305) 853-5000.
Frequently Asked Questions:
What supplies are provided during my stay?
Your Villa comes with a “Starter Pack”, which includes; 1 back up roll toilet paper per bathroom, 1 set towels & bed linens, single wash box washing machine detergent, 1 roll paper towel, 2 tablets dishwashing machine soap, 1 small bottle liquid dish soap. 2 kitchen trash bags, 1 set up bath amenities per full bath(shampoo, conditioner, lotion, bath gel, small bar soap). For additional supplies during your stay there is the Kmart Big K, Publix & Winn Dixie supermarkets located 10 miles south on the Overseas Highway in Marathon.
Where is the closest grocery store?
Winn Dixie and Publix grocery stores located 1 mile south of Marathon Airport on the Oceanside near MM50. Approximately 10 minute drive on Overseas Highway.
Where is the closest liquor store?
Walgreens Liquor Store located next to Walgreens Pharmacy, south on Overseas Highway Bayside at 109th Street. Approximately a 8 minutes drive.
How do I connect to the internet?
View your wireless networks, locate your unit number and click connect. Your secure passkey code is provided in the Pre-Arrival Instruction and on the base of the telephone inside the villa.
How do I use the telephone?
All calls are free for unlimited local and long-distance calls. Please dial a 9 + 1 + Area Code + Number.
Where is the closest swimming pool, beach, and watersports facility?
The Village at Hawks Cay Villas by KeysCaribbean are not affiliated with the Hawks Cay Resort; our guests do not have access to the hotel-owned amenities including the Coral Cay children’s center and hotel pools. However, any resort amenity that is open to the public will be available. Visit Map & Amenities for more information.
Many of our accommodations feature a private swimming pool. Otherwise, there is a swimming pool available to patrons at the Sunset Grille and Raw Bar restaurant just 15 minutes south on Overseas Hwy where you can enjoy a full menu of Florida Keys cuisines as well as specialty drinks in a casual setting overlooking the Atlantic Ocean.
Every week on Sunday, the Sunset Grille and Raw Bar Restaurant hosts a Sunday Funday poolside party featuring a DJ, live music, cornhole tournaments, and poolside BBQ at 1 PM. They’re open 7 days/week from 8 AM to 10 PM, and their address is 7 Knights Key Blvd., Marathon, FL 33050. You can contact the restaurant directly for more information at (305) 396-7235.
Sombrero Beach is located at Sombrero Beach Blvd about 12 minutes from your Villa. Facilities include a large, clean beach and restrooms, children’s playground as well as a Covered BBQ area and outdoor showers.
There are a variety of water sports equipment rentals and charters available at Sole Watersports open between 9 AM and 5 PM which operates out of Hawks Cay Marina conveniently located onsite. Activities include kayaking, paddle boarding, snorkeling, sunset cruises, and day-trips to local sand bars. Our Activities Guide will include more recommendations for where to eat and what to do on Duck Key and in the surrounding Keys.
Where is the best place to eat dinner?
Within our Activities Guide, you’ll find a list of great local restaurants and links to their menus ordered by island location and Mile Marker for your convenience.
Conch Spa Villas: How do I operate the Jacuzzi?
Next to the patio gate are 2 wall-mounted switch boxes. The on/off switch is for heat. The timer switch is to activate the hydro jets for up to 15-minutes. Turn the dial for each 15-minute activation. Please be sure not to over-wind the hydro jet 15-minute duration activation switch. You may leave the heat switch in the on position at all times.
Duck Key Condos: Where are the washer & dryers?
Coin-operated washers & dryers are located across from the docks at the Hawks Cay Marina behind your condominium next to the watersports building.
KeysCaribbean™ is a specialty company focused on hotel management and business management of hotels, hotel convention centers and hotel resorts for others.
This website serves as a third-party administrator for each property listed herein. KeysCaribbean does not own, lease, or operate any of the properties listed herein. To that extent, KeysCaribbean is not privy to accessibility options for any of the properties listed. For accessibility options and information, please contact us and we will attempt to answer specific questions once we have consulted with the respective properties’ owners.