FAQ & Answers

Private Home Collection

Here you’ll find answers to some of the most frequently asked questions. Because our private homes are individually owned and features vary, the answers to most questions will depend on which property you’re inquiring about. If you have any questions not answered here, please don’t hesitate to contact our guest service team using the chat service here on our site or dial (305) 853-5000.

Frequently Asked Questions:
What supplies are provided during my stay?
Your vacation home comes with a “Starter Pack” which includes: 1 backup roll of toilet paper per bathroom, 1 set towels & bed linens, 1 single box washing machine detergent, 1 roll paper towel, 2 kitchen trash can bags, 2 tablets dishwashing machine soap, 1 small bottle liquid dish soap, 1 set of bath amenities per full bath (shampoo, conditioner, bath gel, lotion, bar soap).
How do I connect to the Internet?
View your wireless networks and locate your vacation home and click connect. Your secure passkey code is provided in the Pre-Arrival Instruction and on the base of the telephone inside the home.
How do I use the telephone?
All calls are free for unlimited local and long-distance calls. Please dial a 9 + 1 + Area Code + Number.

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