Here you’ll find answers to some of the most frequently asked questions. If you have any remaining questions, please don’t hesitate to contact our guest service team using the chat service here on our site or dial (305) 853-5000.
Frequently Asked Questions:
What supplies are provided during my stay?
Your Villa comes with a “Starter Pack” which includes: 1 backup roll of toilet paper per bathroom, 1 set towels & bed linens, 6 pool towels in linen closet, 1 single box washing machine detergent, 1 roll paper towel, 2 kitchen trash can bags, 2 tablets dishwashing machine soap, 1 small bottle liquid dish soap, 1 set of bath amenities per full bath (shampoo, conditioner, bath gel, lotion, bar soap). For additional supplies during your stay there is a Winn Dixie supermarket located within minutes only 3 miles south on the Overseas Highway.
Where is the closest Grocery Store?
Winn Dixie and Publix grocery stores located 3 miles south on the Oceanside near MM50. Approximately 5 minute drive on Overseas Highway.
Where is the closest Liquor Store?
Walgreens Liquor Store located next to Walgreens Pharmacy, 1/2 mile south on Overseas Highway Bayside at 109th Street. Approximately a 2-minute drive.
How do I connect to the Internet?
View your wireless networks and locate your Villa number and click connect. Your secure passkey code is provided in the Pre-Arrival Instruction and on the base of the telephone inside the villa.
Can I dock my boat at the closest slip to my Villa?
No. Specific Villas have assigned Boat Slips that are clearly marked on the dock pedestals. Do not park in open slips, as this is a residential community and owners must have access to their assigned slip at all times. Additional slips may be rented from the Boat House Marina dockmaster on property.
Are the parking spaces assigned?
No. Please be courteous and park in designated parking spaces for everyone to be able to access their vehicle.
How do I use the telephone?
All calls are free for unlimited local and long-distance calls. Please dial a 9 + 1 + Area Code + Number.
Where is the trash receptacle?
Please take your full trash bags to the trash receptacle located on the far side of the Boat Dry Slip building across from the boat ramp. Please do not leave trash bags on front or back decks.